Utah Division of Public Utilities, Advocating for the Public Interest

January 24, 2022

The Division of Public Utilities makes recommendations to the Utah Public Service Commission for rate-making purposes, applications, hearings, and other issues affecting quality of service. The Division also handles and investigates consumer complaints and monitors utility operations to ensure compliance with Public Service Commission rules and orders. When the Division does its job well, Utahns have good, reasonably priced utility services and utilities are financially healthy.

In general, the following utilities are regulated by the Public Service Commission:

• Electric Power Utilities
• Telecommunications Utilities providing local service
• Natural Gas Utilities
• Private Water & Sewer Utilities
• Railroad crossings and similar issues
• Safety of intrastate natural gas pipelines

The following are not regulated by the Utah Public Service Commission but may be regulated by federal or local agencies:

• Cable Television
• Wireless Phone Service & Pager Services
• Satellite Services
• Internet Service Providers, DSL, Cable and Wireless Internet Connected Services, Voice Over Internet Protocol (VOIP)
• Long Distance Telephone Carriers
• Municipal Utilities (Utilities owned by local governments)
• Water companies owned by their members

The Division investigates consumer complaints concerning utility companies regulated by the Public Service Commission. Find the complaint form here: https://dpu.utah.gov/online-complaint-form/

Contact the Utah Division of Public Utilities at (801) 530.7622 or (800) 874-0904 Toll-Free or visit https://dpu.utah.gov